Cuizly is an AI-first platform revolutionizing how restaurants operate. From answering customer calls to managing reservations across multiple platforms, Cuizly provides a unified command center for modern restaurant owners – and is built to expand into other service-based businesses.

The Vision

Restaurants today juggle Zomato, Swiggy, Dine-out, Google, phone reservations, walk-ins, and more. Cuizly unifies everything into one intelligent dashboard, powered by AI agents that handle the mundane so you can focus on the food.

Features

• AI Voice Agent: A conversational AI that takes phone calls, books tables, answers FAQs, and handles appointment scheduling 24/7.
• Unified Dashboard: Manage orders, reservations, and analytics from Zomato, Swiggy, Dineout, Google, and direct channels – all in one place.
• Smart Reservation System: Optimize table turnover with AI-predicted wait times and dynamic slot management.
• Multi-Platform Sync: Real-time synchronization of menu, pricing, and availability across all connected platforms.
• Customer Intelligence: AI-driven insights on customer preferences, peak hours, and revenue optimization.
• Automated Marketing: Smart campaign triggers based on customer behavior and seasonal trends.

Tech Stack

• Frontend: Next.js 16 + TypeScript + Tailwind CSS for a blazing-fast, responsive dashboard.
• Backend: Node.js with Express.js and Python FastAPI for AI microservices.
• AI/ML: OpenAI GPT-4 for conversational AI, Whisper for speech-to-text, custom NLU for intent recognition.
• Voice Infrastructure: Twilio for telephony, real-time voice streaming with WebSockets.
• Database: PostgreSQL for transactional data, MongoDB for analytics, Redis for caching.
• Integrations: REST APIs for Zomato, Swiggy, Google Business, and POS systems.
• Hosting: AWS (EC2, Lambda, S3) + Vercel for frontend deployment.

Implementation

AI Call Agent

• Natural language understanding for reservation requests, menu inquiries, and general questions.
• Context-aware conversations that remember caller history and preferences.
• Seamless handoff to human staff for complex situations.
• Multi-language support for diverse customer bases.

Unified Operations Hub

• Real-time order tracking from all delivery platforms in a single view.
• Drag-and-drop table management with live status updates.
• Staff scheduling integrated with predicted busy hours.
• Inventory alerts based on order velocity.

Analytics & Insights

• Revenue breakdown by platform, time slot, and menu item.
• Customer lifetime value tracking and churn prediction.
• AI-generated recommendations for menu optimization.
• Competitor benchmarking and market insights.

Integration Engine

• Pre-built connectors for major food delivery platforms.
• POS system integration (Square, Toast, Lightspeed).
• Google Business Profile sync for reviews and reservations.
• Webhook-based architecture for custom integrations.

How It Works

1. Onboard: Connect your restaurant's platforms and phone line in minutes.
2. Configure AI: Train the voice agent with your menu, policies, and FAQs.
3. Go Live: The AI handles calls and reservations while you manage from the dashboard.
4. Optimize: Use insights to improve operations, reduce no-shows, and boost revenue.
5. Scale: Expand to multiple locations with centralized management.

Challenges Faced

• Building a voice AI that handles Indian accents and restaurant-specific terminology.
• Ensuring sub-200ms response times for natural conversation flow.
• Maintaining real-time sync across platforms with varying API reliability.
• Balancing automation with the human touch that hospitality demands.

Future Enhancements

• Expand Verticals: Salons, clinics, gyms, and other appointment-based businesses.
• WhatsApp Integration: AI-powered ordering and support via WhatsApp Business API.
• Predictive Ordering: AI suggests ingredient orders based on demand forecasting.
• Kitchen Display System: Real-time order routing and preparation tracking.
• Franchise Management: Multi-brand, multi-location enterprise features.
• Payment Automation: Integrated billing and reconciliation across all channels.

Why It Matters

Restaurant owners spend 40% of their time on operational chaos instead of what they love – cooking and hospitality. Cuizly gives them that time back, one AI-handled call at a time.